England
England
Mon - Fri / 09:00 - 19:00
|
support@vxcourier.com
|
+44-786-869-9606

Privacy Policy

VX Courier Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

In this privacy policy, we explain how we collect and use your personal information. ‘We’ are VX Courier Limited and we are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation.

Details of how to contact us if you have any questions about privacy or data protection can be found in the Contact Details section, below.

We must have a lawful basis to process your personal data, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).

Please note that links from our website may take you to external websites that are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function, or information collection policies of these external websites.

What information do we collect about you and how do we collect it?
You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.

Information you provide to us

We may receive personal information about you whenever you contact us. For example, by doing the following:

Enquiring about our products or services
Using and browsing our website
Telephoning, texting, writing by post or emailing us
Enquiring about, or applying for, job vacancies
This information may include the following:

Normal identification information, such as your full name and title
Contact information, such as your postal address, email address and telephone number
Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback
Information about your shipment, including the recipient
Your VAT status (for international shipments)
Payment information (this is securely collected and processed by our payment provider)
In respect of job applications, your CV including details of your education and employment history (and any other information which you may choose to provide to us with your CV)
Information we collect about you on our website

We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please take a look through our Cookie Policy.

When you visit our website, we may collect the following information:

The User Agent (device) details supplied by your internet browser
Your password for this website, but not those used to log in via a third-party provider.
If you choose to log in using a third party, we will record your choice of login provider
If you choose to link your account to a third party marketplace to import items for shipment, we will record the details necessary to facilitate that link
A device identifier (cookie or IP address) and general location for fraud prevention
Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.
If you choose to pay for your goods with a credit or debit card, we will store an encrypted reference to your card known as a ‘token’. This helps us to keep your data secure by enabling further payments to be processed without us storing your sensitive card details. This allows you to use your card in the future without re-adding your details, and we may use this to charge your card for any surcharges charged to VX Courier by the courier. The reasons for these charges include, but are not limited to, a customer under-declaring the weight or size of their parcel, or for any packaging that a courier states is unsuitable” (in accordance with our terms and conditions).

Our website is not intended for children and we do not knowingly collect data relating to children.

Information we collect about you from other sources

We do not collect information about you from other sources.

If you apply for a job, we may collect information about your criminal record by obtaining a DBS check through an approved agency and view information you have shared publicly, including on social media.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.

Information we receive about you from other sources

Sometimes you will have given your consent for other websites, services or third parties to provide information to us. This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.

How do we use your personal information?
We take data protection law seriously, so we have set out below exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Supplying our products and providing our services

It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:

Provide you with information about your contract with us
Provide you with information about our products and services
Verify your identity
Deal with any complaints you may have
Contact you about any changes that we make to our products or services
Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure
If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.

Telling you about other products or services that we think may be of interest to you

We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications.

We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.

Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in future.

You can update your preferences by using the links in any of our emails to you, or by getting in touch using the Contact Details section, below.

Telling you about products or services that are similar to ones that you have already bought

If you have already bought a service from us, or you have already obtained a quote from us, we may contact you with some information about services that are similar.

We will only contact you by email or text message and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using our website.

Making our business better

We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.

In this context, we will only use you information where it is necessary so that we ca
Review and improve our existing products and services and develop new ones
Review and improve the performance of our systems, processes and staff (including training)
Improve our site to ensure that content is presented in the most effective manner for you and for your computer
measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
Contacting you

We want to stay in touch with you. Sometimes, we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.

We will only use your information in this respect where it is necessary so that we can:

Interact and respond to any communications you send us, including where you use the Contact Details section below, and any social media posts that you tag us in
Let you know about any important changes to our business or policies
Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm

We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.

We need all the categories of information listed above to allow us:

to enter into and perform our contract with you;
to enable us to comply with legal obligations; and
to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests).
The situations in which we will process your personal data are listed set out in the table below and indicate the purpose or purposes for which we are processing or will process your personal information.